Job Roles

Do you love a good conversation? Do you believe in solutions not excuses? Are you not afraid to take smart risks? Do you thrive leading a team of passionate people?

If you answered YES! to any of these questions we may have the perfect fit for you!

About our Company

Mutts & Co. opened its doors in December of 2007 in response to the need for a full-service specialty pet retailer that recognized the importance placed on pets as family members. We provide a place that serves as a complete “wellness center” for pets.

We strive to be the local leader in providing the finest professional services and best selection of healthy, high- quality natural products and specialty pet supplies in one location. We provide an exceptional customer experience by educating our customers and providing the products and knowledge to solve their pet problems.

Essential Functions

• Manage and oversee all in-store operations to achieve sales, service, organization, customer satisfaction, and profitability goals for the store.
• Demonstrate excellent communication skills with staff, customers, partners, and HQ.
• Ensure store compliance and personal follow through of all Mutts & Co. policies and procedures.
• Always actively identifying, recruiting, hiring, and training to ensure retention of a diverse, talented, qualified, and smart group of people and pet loving team members.
• Drive store success, working with the store leadership team to ensure that all sales, department, and overarching store goals and performance indicators are met and exceeded.
• Analyze store-level reports and identify new strategies for maximizing results, reporting information to staff and upper management.
• Define and communicate new strategies for sales and profit growth within the store team, and then put them into place, monitoring and reporting on effectiveness.
• Ensure inventory accuracy is maintained every day, in every way.
• Oversee, special orders and merchandise returns, transfers, and shipments.
• Take personal responsibility for store profitability, financial budgeting, managing labor costs, and overall store level expenses to meet store performance goals and budgets.

Education, Experience, and Skills Required

• Minimum of 3 years of premium specialty retail store leadership.
• Highly skilled in strategic planning and juggling daily responsibilities.
• Able to wear many hats—coach, leader, partner, and friend.
• Drive success by leading your team to perform and take personal responsibility.
• Goal oriented with an entrepreneurial spirit and an eye for opportunity.

Compensation/Schedule

• $40,000-45,000 DOE
• Medical, dental, vision benefits
• PTO
• 401K
• Generous employee discount
• Continuing education

Mutts & Co strives to be the local leader in offering the best selection of high-quality natural pet products, specialty pet supplies and the finest professional grooming services in one location. We create an exceptional customer experience by informing customers about our products and assisting them with their pet purchases.  We're looking for an Assistant Store Manager to join our team of fellow dog and cat lovers in the Greater Columbus area!

At Mutts & Co, you'll have the opportunity to educate pet parents and your team about animal nutrition and how to maintain a healthy and active pet lifestyle. You will support the Store Manager by working with and coaching the team to achieve new personal bests in customer experience and sales conversion rates through product training and education.

Benefits:

• Medical, dental, and vision insurance
• Bonus incentive program
• Paid time off
• 401K eligibility with company match
• Employee discounts on all products
• 36 - 40 hour work week - and playing with dogs!

What will you do?

• Drive store success by working with the store leadership team to ensure that all sales and performance metrics are met and exceeded.
• Lead from the front by personally engaging with customers to demonstrate benchmark levels of customer experience and sales conversion rates.
• Perform assigned operation procedures including special orders, reporting, ordering, scheduling, etc.
• Lead training and development of retail staff in focal areas like customer experience and product knowledge.
• Be a leader in implementing product placement, visual merchandising and product presentation standards.
• Engage all team members to maintain high standards in service and store upkeep.
• Monitor and resolve customer experience and customer service-related concerns including special order status and manage customer communications accordingly.

What do you need?

• You need to love animals … obviously! But you need to love working with people too.
• You have a minimum of 2 years of retail leadership experience.
• You’re a master of communication and can relate to customers at every level.
• You can drive sales home personally and thrive driving sales through store teamwork.
• You are able to coach, lead, partner, and be a friend.

Mutts & Co is a Columbus based pet store on a mission to help the pets in our community thrive  through nourishment, purpose and creating healthy environments and we're looking for our next Pack Member!

If you are...

• Ambitious & Motivated to Learn
• Friendly & Outgoing
• Solution - Oriented
• Reliable & Love Pets

And would love to...

• Learn & share your knowledge of pet nutrition
• Educate pet parents on the best options for their furry family members
• Promote products that positively impact animals

We offer...

• Competitive Wages with Bonus Potential
• Free Employee Pet Food & Supplies Programs
• Generous Employee Discounts
• Opportunity for Additional Earning Potential through company sponsored training
• Health Benefits (Full Time Employees)
• Advancement Opportunities

Pet retail experience is a bonus, but not necessary, as we provide all of our pack members with in store training. This enables them to educate our customers and how to build and boost their pet's food bowls. You will also need to meet the requirements of our Delivery Driver Agreement.

Mutts & Co is looking to add to our amazing staff of dog bathers in an effort to keep up with the demand for our professional services. This is a great opportunity for somebody who wants a stable, well-paying job in a solid working environment. We provide great customer service which has resulted in a solid grooming business. 

You work in a kennel-free environment and in a private grooming space with electric tables and the Bather Box bathing system. The bathing team members get their own client base. All services are done by appointment only. 

What can you expect from a position in our grooming department? The opportunity to work in a clean and safe grooming environment with clients who value the people that take care of their pets. You receive an hourly pay rate plus the opportunity to earn generous tips.

Benefits:

• Appointment-style salon with an emphasis on quality work
• Scheduling Manager coordinates booking all of your appointments
• Retail team handles all transactions for appointments
• Our bath prices range from $39 - $130
• 401K eligibility with company match after one year of employment
• Employee discounts on all products
• Groomer’s Helpers are provided
• Professional uniforms are supplied
• Up to 29 hours per week
• You will have the opportunity to advance to a bathing mentor position
• You will have the opportunity to advance to a Groomer Apprentice position

Your Qualifications:

• You need to love animals … obviously! But you need to love working with people too
• The most ideal applicant would have at least 1 year of experience bathing in a professional environment
• The most ideal applicant would have daytime and weekend availability and some evening availability
• The most ideal applicant is knowledgeable about all breeds
• You must be professional, pleasant and take pride in your work
• You must be able to lift 50 lbs
• You must have excellent customer service and communication skills
• You must be team oriented and keep your space as well as shared spaces clean and sanitized

Mutts & Co is looking to add to our amazing staff of groomers in an effort to keep up with the demand for our professional services. This is a great opportunity for somebody who wants a stable, well-paying job in a solid working environment. We are W2-based with commission compensation plus gratuity (cash and credit card). We provide great customer service which has resulted in a solid grooming business. You work in a kennel-free environment and in a private grooming space with electric tables and the Bather Box bathing system. All services are done by appointment only and should be rebooked by you at customer pick up.

Benefits:

• Appointment-style salon with an emphasis on quality work
• Scheduling Manager coordinates booking all of your appointments
• Retail team handles all transactions for appointments
• Groom prices range from $73 - $202
• Company paid time off (PTO)
• Health/Dental/Vision Insurance available
• 401K eligibility with company match
• Employee discounts on all products
• Reimbursement for continued education
• Reimbursement for tool maintenance throughout the year
• Groomer’s Helpers are provided
• Professional uniforms are supplied
• Consistently booked out 6 - 8 weeks with a waiting list

Your Qualifications:

• At least 2 years of experience grooming in a professional environment
• Must have hand scissoring skills
• Must be knowledgeable of all breed cuts
• Must be professional, pleasant and take pride in your work
• Must attend company sponsored continuing education
• Must complete company sponsored CPR/First Aid certification biannually
• Must be able to lift 50 lbs
• You have excellent customer service and communication skills
• You must be team oriented
• You must keep your space as well as shared spaces clean and sanitized per the company check list